Smokes Online Australia
Frequently asked questions
Age verification, shipping, authenticity, and returns for cigarette and tobacco orders.
Do I need to be 18 or older to order?
Yes. You must be 18 years or older to browse and purchase from Smokes Online Australia. Age verification is required before checkout. We do not sell tobacco products to minors.
Where do you deliver in Australia?
We ship cigarette cartons and RYO tobacco across Australia. Delivery times vary by location and carrier. See our Shipping Policy for current estimates and free-delivery thresholds.
How long will my order take to arrive?
Most in-stock orders are dispatched quickly after payment clears. Transit time depends on your state or territory and the selected shipping method. You will receive tracking details when your order ships.
Are your cigarettes and tobacco authentic?
Yes. We supply branded cigarettes and RYO tobacco intended for the Australian market. If you have a concern about a specific product, contact us with your order number and we will help.
What payment methods do you accept?
Checkout supports the payment methods shown at payment, including major cards and any gateways enabled on the store. All payments are processed over a secure connection.
What is your refund and returns policy?
Refunds and returns follow our store policy for damaged, incorrect, or missing items. Please review the Refund Policy and contact support promptly with photos and your order number if something is wrong.
Can I buy internationally?
This store is focused on customers in Australia. International shipping is not offered by default. If your delivery address is outside Australia, checkout may not complete.