Shipping & Dispatch Policy

At smokesonlineaustralia.com, we strive to process and deliver your orders efficiently, while keeping you informed every step of the way. Below are the details of our shipping process and policies.

Processing and Dispatch Times

• Orders are processed within 2 business days of payment confirmation.
• Once processed, orders are dropped off to Australia Post within the next business day.

Delivery Details

Parcels post for all states starting from 10.95$ 

Important Information

• Delivery times are estimated and based on Australia Post's service from NSW to your location.
• Once an order is handed over to Australia Post, delivery times are subject to their network, and we cannot be held responsible for delays caused by external factors (e.g., weather, public holidays, or high demand periods).

Tracking Your Order

• You will receive tracking details via email once your order has been dispatched. These allow you to monitor your delivery directly through Australia Post.

Handling Out-of-Stock Items

While we work hard to maintain accurate stock levels, there may be rare instances where an item in your order is temporarily out of stock. In such cases:

• We will dispatch the available items in your order within the regular dispatch timeframe to avoid delays.
• The missing item(s) can be swap to other items available. our customer service team will contact you for exchange.

Our goal is to ensure you receive as much of your order as quickly as possible, while minimising any inconvenience caused by stock shortages.

Shipping Delivery Estimates

After dispatch, delivery times depend on your location:

State/ Territory		Estimated Delivery Time (Business Days)
New South Wales (NSW)		2-3 days
Victoria (VIC)		4-7 days
Queensland (QLD)		4-7 days
South Australia (SA)		5-7 days
Western Australia (WA)		5-7 days
Tasmania (TAS)		5-7 days
Northern Territory (NT)		5-7 days
Australian Capital Territory (ACT)		2-3 days

Please Note:

It is the customer’s responsibility to make sure the address information provided is accurate, including City, State, and Postcode to prevent any error or further delays in shipping.

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